Frequently asked questions
Are Golden Glow pieces adjustable?+
Many of our pieces are adjustable (especially bracelets and rings). Details are on each product page, under the “Size” section.
Is your jewelry gold?+
Yes. Our selection features on-trend golden finishes, chosen for their shine and how well they hold up over time.
How do I care for my jewelry?+
Avoid prolonged contact with water, perfume and creams. Store your pieces in their pouch away from moisture. A soft cloth is enough to bring back the shine.
What are the shipping times?+
Orders are prepared within 1 to 3 business days, then handed off to the carrier. Total delivery time then depends on your shipping zone.
Do you ship across Europe?+
Yes — we ship to France, the entire European Union and most non-EU European countries.
How are shipping fees calculated?+
Fees depend on your shipping zone and the number of pieces: a base price per zone, plus a small supplement per extra item. The total is clearly displayed before payment.
Can I track my order?+
Yes. All shipments are tracked. You'll receive your tracking number by email once your order ships, and you can also look it up on the Order tracking page.
Can I return an item?+
You have 14 days after delivery to return an unworn piece in its original packaging. Contact contact@golden-glow.fr for instructions.
Is payment secure?+
Yes. Payments are processed by Stripe, a world leader in online payments. Card, Apple Pay and Google Pay are available if compatible with your device.
How do I contact Golden Glow?+
Email contact@golden-glow.fr or use our Contact page. We reply within 1–2 business days.